Training Modules
Customized training programs for individuals and teams, workshops and seminars on soft skills development
Work Ethics
In a fast-paced business world, to thrive and succeed demands people who have strong work ethics to enable them to achieve their personal goals and contribute to the success of the organizations they are employed. This training program will unlock ideas to improve the work ethics of people, this will enable them to work with diligence for their career advancement and to succeed at the workplace.
Pulling Together Through Teamwork
Ability to work well with people in a team is of the needed skills at today’s workplace, teamwork is essential in organizations for better output and bonding among employees to achieve their work goals. This course will offer people the ability to acquire the needed skills to be good team players, be more familiar with each other and learn how to work together with others toward achieving team goals and team growth at the workplace.
Personal Development for High Performance
Personal development is essential to improve one’s career and life skills to inspire people to strive to reach their goals. The most successful people in the world know that the key to becoming successful is the ability to manage oneself in different kinds of tasks and situations. This training program is designed to coach people to increase self-awareness, and to provide deep understanding of the qualities that shapes individuals to lead a successful life to fulfill their aspirations.
Effective Time Management
Time is the currency of life; one’s ability to manage time well determines their success. This course is about how people can manage their time more efficiently to meet life goals and work objectives. Participants will learn techniques to improve personal time management, set objectives and meeting deadlines, and overcoming procrastination to manage tasks effectively at the workplace.
Mastering the Art of Customer Service
Customer service is one of the most needed soft skills in one’s personal development for career advancement and for organizations to exceed their customers’ expectations towards loyalty and profitability. Today’s customers are demanding and are obsessed with quality service and expect seamless experience when interacting with brands from initial contact, purchase and to after-sales service. This training program is designed to provide participants with a deep understanding of customer service and hands-on service skills to deliver quality customer service.
Leadership Mirror
99% success of every business endeavour depends on leadership, great leaders are a magnet to create the culture of performance your organization needs to accelerate results. Leadership is about making others better by empowering them to be and do their best. Every business needs strong leaders to guide, inspire, and impact those around them, to work together and achieve a common goal. This leadership course builds leadership skills through reflection, self-discovery, and awareness of strengths and weaknesses to transform leaders to new heights. This program challenges leaders to lead in an inspired and ethical manner to build high-performing teams and offers them the needed skills to enhance their leadership capacity and position to lead teams for higher levels of responsibility and performance in a rapidly growing emerging market.
Professional Telephone Skills
Telephone communication plays an important part in our everyday communication in both personal, professional, and business engagement. Therefore, it is of utmost importance to learn the skills necessary for handling telephone interactions with your customers professionally. This training Program will provide your staff with practical call-handling skills and telephone techniques to confidently answer customer telephone interactions professionally. This will enable your staff to effectively handle customer complaints and internal communications that will enhance customer experience towards creating a positive and professional image for your businesses.
Effective communication Skills
Communication skills are a key component of an individual’s personal and professional life. In today’s world, you need to express your ideas, thoughts, feelings, and experiences in a way that others understand quickly and easily. People who can do this are effective in persuading people and come across as very confident to others. This communication skills training covers critical aspects of communication in speaking, listening, body language, and personal grooming. This course will offer you the needed skills to enable you to manage your day-to-day tasks professionally with confidence and ease to stand out in the workplace.
Effective Handling of Customer Complaints
Customer complaints can be stressful and difficult to manage, but they are also a tremendous opportunity for businesses to learn, grow and build better relationships with their customers. This training program equips people to develop crucial customer-facing skills to help enhance their confidence levels to improve the handling of customer complaints effectively towards customer retention and repeat business.
Service Mindsets and Attitude
Until mindsets change delivering exceptional customer service will be a big challenge for service providers. Exceptional service requires a special way of thinking, feeling, and acting toward customers. Most customers leave a business due to poor attitude by service providers. It is a state of mind, an attitude, and a way of seeing the world that motivates people to give up their very best. This training program enlightens the concepts of customer service, service mindsets, attitudes, and ways of developing them to deliver positive attitudes toward customers.
Customized training solutions
We recognize that problems differ from one organization to another. We provide tailored made soft skills solutions to meet your specific organizational needs.
It is with pleasure that share this for. Eric Prempeh, an outstanding Customer Service Manager at the Ghana Company Limited during my tenure as the Managing Director of Ghana Airports Company Limited. He has brought customer service transformation at airport under his leadership and contributed immensely to the numerous Airport Service Quality awards achieved by the airport. Eric has skills in delivering innovative customer service solutions and is a true wealth of training and development skills. Having worked with, I am confident in his abilities as a service strategist, leader, and professional skills trainer.
Eric is an exceptional training consultant with complete mastery of service consulting, personal development, and business coaching. My staff management have had the privilege of receiving bespoke service training from Eric. His superb communication skills and remarkable people skills enable him to engage impactfully with his audience. He has the patience to break down complex and abstract concepts into practical and easy-to-understand themes. I highly recommend Eric to organizations as the go-to service delivery and training consultant.
I am delighted to share this commendation for Mr. Ericpeh, an exceptional former Service Manager at GC. His contributions elevated customer service and enhanced team, making GCNet customer-centric standout. By initiating impactful training on developmental topics, he fostered a culture of continuous improvement. His ability to inspire sets him apart. As he dedicates himself to training, I support this decision. Mr. Prempeh's wealth of knowledge positions him an outstanding resource for professional development. Ant his continued in professional training, a musten Training Facilitator! Your time and money will be well.
