The Eric Prempeh

Corporate Services

Position your agency bridge between a client’s big picture

ericprempeh18
THE ERIC PREMPEH

Corporate Services

With years of working and consulting for high profile organizations and leading customer experience transformation in private and public businesses, I have immense experience and comprehensive expertise to help businesses elevate their service offerings to achieve sustained success in a competitive market.

THE ERIC PREMPEH

Reasons your business needs a service consultant.

Service consultants bring specialized expertise and a fresh perspective that can significantly improve your business performance.

Service consultant will help identify gaps in current service delivery and suggest initiatives to enhance customer experience.

Service consultant will help analyze current service delivery processes and recommend efficient workflows to improve overall service quality.

Service consultant will help provide actionable insights to develop acquisition and retention strategies

  • Excellence
  • Responsibility
  • Integrity
  • Passion
ericprempeh15
ericprempeh19
THE ERIC PREMPEH

Consulting Services

Business Service Coaching

Provision of guidance for Business owners and Executives on the right service strategies to optimize various aspects of their service operations to enhance customer experience to drive overall business success.

Customer Service Optimization

Baseline customer satisfaction assessment, evaluation of internal processes, streamlining, and optimization of customer service processes to improve efficiency and exceed customer expectations.

Customer Service Recruitment

Assist organizations find and hire the right individuals for customer service roles.

Service Quality Assurance

Implementation of quality assurance measures to maintain high service standards and continuously improve service delivery.

Service Change Management

Provision of valuable expertise and support for organizations to undergo transformation in their service delivery.

Mystery Shopping

Assist businesses assess and improve customer service, operational efficiency, and overall customer experience through mystery shopping programs.

Digital Marketing

Provision of strategic guidance and services to businesses to enhance their online presence, reach target audience and achieve marketing objectives.

Training and development

Support businesses to enhance the skills and knowledge of their workforce through high-quality and customized training solutions.

Service measurements

Implementation of effective mechanisms to collect customer feedback and insights to improve service quality and to inform strategic business decisions.

Public Speaking

Vast expertise to speak on business topics, personal development, and Life skills to inspire business leaders, youth, and young adults. An advocate of service excellence.

Personal Development Coach

Genuine passion to help individuals enhance various aspects of their lives, including self-awareness, goal setting, career development, interpersonal skills, and overall well-being.