Expert Support for Better Business Outcomes
With years of working and consulting for high profile organizations and leading customer experience transformation in private and public businesses, I have immense experience and comprehensive expertise to help businesses elevate their service offerings to achieve sustained success in a competitive market.
Having worked with Eric for the past five years his strive to focus on business improvement is second to none. His expertise in
developing systems and enriching the company's business is outstanding. Eric has partnered with Aviance to improve our
customer service excellence not just by performing the training but working on processes that sustain customer service targets. I would not hesitate to use Eric's company again, his organization is reliable, and consistent with clear targets, not to mention his focus on branding.
Working with Eric Prempeh was a game-changer for my business. In a short time, Eric delivered insightful customer service
solutions that transformed our strategic approach to meeting and exceeding our customer's expectations. Eric Prempeh
combines deep industry knowledge with a collaborative spirit, making the entire service consulting process seamless and
impactful. Highly recommended for anyone seeking a result-driven customer service consultant.
CONSULTING SERVICES
Discover how my expertise can help your business thrive
Business Service Coaching
Provision of guidance for business owners and executives on the right service strategies to optimize various aspects of their service operations to enhance customer experience to drive overall business success.
Digital Marketing
Provision of strategic guidance and services to businesses to enhance their online presence, reach target audience and achieve marketing objectives.
Personal Development Coach
Genuine passion to help individuals enhance various aspects of their lives, including self-awareness, goal setting, career development, interpersonal skills, and overall well-being.
Customer Service Optimization
Baseline customer satisfaction assessment, evaluation of internal processes, streamlining, and optimization of customer service processes to improve efficiency and exceed customer expectations.
Customer Service Recruitment
Assist organizations find and hire the right individuals for customer service roles.
Service Change Management
Provision of valuable expertise and support for organizations to undergo transformation in their service delivery.
Service measurements
Implementation of effective mechanisms to collect customer feedback and insights to improve service quality and to inform strategic business decisions.
Training and development
Support businesses to enhance the skills and knowledge of their workforce through high-quality and customized training solutions.
Public Speaking
Vast expertise to speak on business topics, personal development, and Life skills to inspire business leaders, youth, and young adults. An advocate of service excellence.
Service Quality Assurance
Implementation of quality assurance measures to maintain high service standards and continuously
improve service delivery.
Mystery Shopping
Assist businesses assess and improve customer service, operational efficiency, and overall customer experience through mystery shopping programs.
Reasons your business needs a service consultant
Expert Knowledge
Service consultants bring specialized expertise and a fresh perspective that can significantly improve your business performance.
Close Service Gaps
Service consultant will help identify gaps in current service delivery and suggest initiatives to enhance customer experience.
Drive Customer Growth
Service consultant will help analyze current service delivery processes and recommend efficient workflows to improve overall service quality.
Streamline Processes
Service consultant will help provide actionable insights to develop acquisition and retention strategies.
Why Choose Me
Tailored Solutions
Client Satisfaction
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Proven Expertise
Years of Excellence
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It is with pleasure that share this for. Eric Prempeh, an outstanding Customer Service Manager at the Ghana Company Limited during my tenure as the Managing Director of Ghana Airports Company Limited. He has brought customer service transformation at airport under his leadership and contributed immensely to the numerous Airport Service Quality awards achieved by the airport. Eric has skills in delivering innovative customer service solutions and is a true wealth of training and development skills. Having worked with, I am confident in his abilities as a service strategist, leader, and professional skills trainer.
Eric is an exceptional training consultant with complete mastery of service consulting, personal development, and business coaching. My staff management have had the privilege of receiving bespoke service training from Eric. His superb communication skills and remarkable people skills enable him to engage impactfully with his audience. He has the patience to break down complex and abstract concepts into practical and easy-to-understand themes. I highly recommend Eric to organizations as the go-to service delivery and training consultant.
I am delighted to share this commendation for Mr. Ericpeh, an exceptional former Service Manager at GC. His contributions elevated customer service and enhanced team, making GCNet customer-centric standout. By initiating impactful training on developmental topics, he fostered a culture of continuous improvement. His ability to inspire sets him apart. As he dedicates himself to training, I support this decision. Mr. Prempeh's wealth of knowledge positions him an outstanding resource for professional development. Ant his continued in professional training, a musten Training Facilitator! Your time and money will be well.
Transform Your Business with Expert Guidance
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