ABOUT ME
A seasoned result driven marketing executive, service strategist, customer experience expert, and personal development coach, I help individuals and businesses achieve their goals and overcome challenges. With over 19 years of experience and a proven track record of success of impacting the lives of people to unlock their potential, leading teams, formulating business, customer experience & marketing solutions, and transforming public and private sector businesses in Ghana. I possess the expertise and skills to drive results, my expertise spans Marketing and sales Strategy development, Customer experience Strategy development, Service Process Improvement and optimization, business Service coaching, customer service training and coaching, Public Speaking, soft Skills training, technology and innovation management, personal development coaching, business development and Airport operations management.
I am regarded as an unconventional, visionary thinker, I champion innovative solutions to elevate organizational performance and have developed, managed, and executed strategies to improve organizational effectiveness and drive business operations. I am a member of the Board of Directors of Cosmopolitan Health Insurance, a subsidiary of the Jospong Group of companies. I have been working with the Ghana Airports Company Limited for the past 8 years and is the Assistant Director Customer Service. My passion for excellence has resulted in a complete revolution of the GACL brand through phenomenal customer experience initiatives and strategies. Under my service leadership, the Ghana Airports Company Limited has won the following awards -The Ghana Business League award for the 2024 Business Leader of the Year (Customer Service-Public Sector) and Airport Council International’s Airport Service Quality (ACI-ASQ) Winner for the Best Airport by Size and Region in Africa (Kotoka International Airport in 2019, 2020 & 2021).
I have held various positions in recognized institutions. My career journey includes Customer Service Manager at Ghana Community Network Services – GCNet (2010 – 2016), Head of Relationship Management at K-Net (2010), Network Engineer and Service Delivery Manager at Africa Online Ghana Limited (2003 – 2010).
As a consultant, Several Organizations have benefited from his great service leadership and innovative ideas notably Tobinco pharmaceuticals, Kofi Annan Center of Excellence, ServAir Ghana, Feast Food Limited, Ometel Global Limited (Motorola Authorized reseller in Ghana), E-meg Consult, Ghana International Bank, International Travel and Tourism Institute Ghana, Job House Ghana, Talentsmann SDC Finance Limited ,Uber Ghana, Onua TV, GCNet, KNet, Accra Digital center, Smice International, integrity Care Services, VIPex, Greenvine Ghana Limited and Africa Online Ghana.
I am a personal development coach, and the founder of the social media interactive platform Inspiring Minds Changing Lives with members all around the globe. My vision is to inspire and impact lives to envision a world where people are empowered to live their lives and fulfil their divinely assigned purpose toward greatness in the areas of spirituality, career, health, finance, and business. Many of his followers have been able to apply his inspirational teachings to improve their lives
I can help you achieve your personal, professional and business goals, develop the right strategies and systems to overcome obstacles and challenges. What sets me apart is my years of hands-on experience, personalized approach tailored to unique needs and goals, proven track record of success and continuous learning and professional development with the latest trends and best practices. Contact me today to schedule a consultation or learn more about my services.
Mission
My mission is to live a life guided by the principles of excellence, integrity, continuous learning, and self-development to continually evolve and improve myself. I strive to inspire, impact lives, and share my unique gift with others to reach their full potential.I will pursue things that matter in line with Gods purpose for my life and will treat time as my most valuable resource and be grateful every day.
Vision
To inspire and impact lives to envision a world where people are empowered to live their lives and fulfil their divinely assigned purpose.
values
A Foundation of Excellence
Academic and professional credentials
- Executive MBA (Marketing) – University of Ghana Business School, Legon.
- BSc (First Class) in Computer Science – Regent University Ghana.
Certifications
- Airport Customer Experience Specialist (ACI)
- Airport Operations Diploma (ACI)
- Developing Service Culture at Airports (ACI)
- International South Africa, High Performance Management (MCA)
- Quality Management System Lead Auditor (IRCA certified, SGS)
- IT service Management (GIMPA)
- Customer Service Trainer (Service Quality Institute USA Certified)
